Shipping policy
SHIPPING POLICY @ FILAMINT
Last updated: 14/10/2025
At FILAMINT, we aim to deliver your 3D printing filament and supplies quickly and safely. This policy outlines our shipping terms in line with the Australian Consumer Law (ACL).
🚚 Processing & Dispatch
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Orders are processed WITHIN 1 TO 2 BUSINESS DAYS (Monday–Friday, excluding public holidays).
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Once shipped, you’ll receive a TRACKING NUMBER via email.
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Please check all delivery details before confirming your order — we can’t refund or replace items sent to an incorrect address provided by you.
📦 Delivery & Timeframes
We ship from BRISBANE QLD using AUSTRALIA POST.
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STANDARD POST = 2-8 business days.
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EXPRESS POST = 1-4 business days
- If something happens to your parcel on the way, we’ll make it right with a replacement or refund, free of charge. as these are your rights under the Australian Consumer Law. (Please provide photos of delivery so i may follow up with Australia Post.)
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PLEASE CHECK ALL DELIVERY DETAILS BEFORE CONFIRING YOUR ORDER - WE CAN'T REFUND OR REPLACE ITEMS SENT TO AN INCOREECT ADDRESS PROVIDED BY YOU.
Delivery times are estimates and may vary due to courier delays, weather, or public holidays.
📬 Contact
FILAMINT
BRISBANE, QLD, AUSTRALIA
Support@filamint.com.au